Warranty & Insurance

Accidental Damage Cover

Can you think of a qualifying incident that could have contributed to the current state of the laptop?

There is an accidental damage process we can follow to get this fixed for you.

Accidental damage such as dropping a laptop would be covered by the insurance, however you will need to specify how the damage occurred. If you can at all remember how the damage occurred, that’s exactly what Burnetts will be looking for in the claim form.

Should you ever feel you have had a qualifying incident that is negatively affecting your ability to use your equipment, you should always go ahead and complete an accidental damage claim form. Link provided below.

When accidental damage occurs to your laptop, Burnett’s can resolve this issue. Burnett’s only ask for a statement of responsibility to go along with any described damage.

Filling this form in accurately allows the insurer to look through each case quicker, moving things onto to the next step quicker. This normally involves formally asking for an assessment & repair cost.

Claim Form

You must complete an accidental damage claim form. It’s straightforward and we can answer any questions you may have about this process via email. 

Making a claim — Burnett & Associates - https://www.burnett.co.uk/claims

What is covered under the Concept Northern Warranty? 

It's important to understand your responsibilities when it comes to protecting your purchases and making the most of warranty coverage. While warranties provide valuable protection and assistance, they also come with certain expectations and requirements. To help you navigate your responsibilities effectively, here is a breakdown of what you are typically responsible for:

1. Reading and Understanding the Warranty Terms: It is your responsibility to carefully read and comprehend the terms and conditions outlined in the warranty documentation. This includes understanding the coverage period, limitations, exclusions, and any specific requirements for maintaining the warranty's validity.

2. Backing up your data: Please ensure back-ups are done regularly and definitely before the PC leaves your possession, as Concept Northern is not responsible for saving and backing any of your files. They will not be held responsible for any loss of files incurred due to a fault and subsequent repair.
   

3. Providing Proof of Purchase: You are responsible for retaining and providing proof of purchase, such as a receipt or invoice, when making a warranty claim. This documentation serves as evidence of your ownership and helps validate your claim.

4. Reporting Issues in a Timely Manner: If you encounter any problems or defects with the product covered by the warranty, it is your responsibility to report them promptly. Most warranties have specific timeframes within which you must notify the seller or manufacturer of the issue. Delayed reporting may result in the denial of your claim, so it's crucial to act promptly.

5. Cooperating with the Warranty Claim Process: When making a warranty claim, you are responsible for cooperating with the seller or manufacturer's claim process. This may involve providing detailed information about the issue, completing claim forms, submitting supporting documents, or returning the product for inspection or repair. Timely and accurate cooperation will help facilitate a smoother claim resolution.

6. Paying for Non-Warranty Repairs or Services: It's important to note that warranties typically cover specific defects or malfunctions within a defined period. If the issue falls outside the warranty coverage or is caused by misuse or negligence, you are responsible for the costs associated with repair, replacement, or additional services.

7. Maintaining Communication Channels: You have a responsibility to maintain open lines of communication with the seller or manufacturer throughout the warranty period. This includes promptly responding to their inquiries, providing accurate information, and keeping them informed of any changes or developments related to the warranty claim.

8. Being Available: It is your responsibility to be available on the day of your FedEx collection. Please be aware we cannot provide you with a time range as we are not given a time slot for your collection.

By understanding and fulfilling your responsibilities, you can effectively navigate the warranty process and maximize the benefits of your warranty coverage. Remember to carefully review the warranty terms, comply with the requirements, and promptly report any issues to ensure a seamless experience.

Common Questions

What is malware or a virus? 

Malware or a virus refers to malicious software designed to infiltrate, damage, or gain unauthorized access to computer systems, networks, or devices. It is a broad term that encompasses various types of harmful software, including viruses, worms, Trojans, ransomware, spyware, adware, and more.

Malware and viruses are typically created by cybercriminals with malicious intent, aiming to exploit vulnerabilities in computer systems for financial gain, data theft, or other harmful activities. These malicious programs can be spread through various means, such as infected email attachments, malicious downloads, compromised websites, or removable storage devices.

Once a computer or device is infected with malware or a virus, it can cause a range of detrimental effects, including:

1. Unauthorized Access: Some malware is designed to gain unauthorized access to a computer system or network, allowing hackers to remotely control or manipulate the compromised device.

2. Data Theft: Malware can be programmed to steal sensitive information, such as login credentials, financial data, or personal identifiable information (PII). This stolen data is often used for identity theft, financial fraud, or other illicit activities.

3. System Damage or Disruption: Certain types of malware, such as viruses or worms, can damage or disrupt the normal functioning of a computer system. They may delete files, corrupt data, or render the system inoperable.

4. Ransomware Attacks: Ransomware is a type of malware that encrypts the victim's files, making them inaccessible until a ransom is paid to the attacker. Ransomware attacks have become increasingly prevalent and can have severe financial and operational consequences for individuals and organizations.

5. Advertisements and Browser Hijacking: Adware and browser hijackers are types of malware that generate unwanted advertisements, redirect web browsers to malicious websites, or modify browser settings without the user's consent.

How can I protect myself from malware or a virus?

To protect against malware and viruses, it is crucial to employ robust security measures such as:

1. Antivirus and Antimalware Software: Install reputable antivirus and antimalware software on your devices. These programs can help detect and remove malicious software before it can cause harm.

2. Regular Software Updates: Keep your operating system, applications, and security software up to date. Software updates often include security patches that address known vulnerabilities and protect against emerging threats.

3. Exercise Caution Online: Be vigilant when browsing the internet, downloading files, or opening email attachments. Avoid visiting suspicious websites, refrain from clicking on unsolicited links, and be cautious with email attachments from unknown sources.

4. Enable Firewall Protection: Activate the built-in firewall on your devices to add an extra layer of protection against unauthorized network access.

5. Backup Important Data: Regularly back up your important files and data to an external storage device or cloud-based service. In case of a malware infection or ransomware attack, having backups can help restore your files without paying a ransom.

By understanding the nature of malware and viruses and implementing proactive security measures, you can significantly reduce the risk of falling victim to these harmful programs and protect your digital assets.

Is my laptop battery covered under warranty? 

Laptop batteries are NOT covered by our warranty cover. 

Once you purchase a laptop with us it may have up to 1 Years Manufacturer's Warranty (subject to misuse). If the battery needs to be replaced within this time period, it may be valid for a free replacement. Please note: This is from the date that is included on your invoice.

If it is after 1 Year, the manufacturer will not cover this and a new battery will be chargeable.

Please contact us for the manufacturer's details. You can then contact them directly or we can do this on your behalf if you wish.

Please note: Should you decide to purchase a replacement battery, it must be a genuine manufacturer replacement. If a replacement is bought and it is not a genuine manufacturer's product, this will null and void your maintenance with Concept Northern. Concept Northern also does not recommend the use of universal power adapters.